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2024 Billing Industry Survey Datasheet

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The results of Chartwell’s 2024 Billing Industry Survey include 44 complete responses from utilities across the United States and Canada with a total customer base of more than 68 million. Respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations.  

The survey covers a variety of topics about billing issues including traditional and digital channels, high-bill and past-due alerts, eBill partners, RPA, and employee productivity metrics.

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benchmarks Billing and Payment billing and payment solutions customer billing experience digital channels

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