Advisory Services
One-on-One Coaching and Leadership Development with Industry Experts
Topic-Specific Expertise
Consultants are available in many specific areas of utility industry expertise, including but not limited to: organizational structure, strategic roadmaps, initiative prioritization and execution, and actionable solutions. Get your questions answered to help put your mind at ease, knowing that you are making the best decisions moving forward.
Customer Service • Customer Research • Insights • Business Customer Strategy • Customer Experience • Journey Mapping • IT • Corporate Communications • Marketing • Digital Analysis • Distribution Operations • Leadership • Outage Communications • Strategic Partnerships • Storm Response • Vulnerable Customers • And More
One-on-One
Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work. Seasoned utility experts provide recommendations for actionable results and best practices to utility industry professionals looking to improve existing processes and get important projects over the finish line.
Confidential
We understand what it means to be entrusted with private or restricted information, and all advising relationships are confidential.
Organizational Structure
Get professional assistance when optimizing organizational structure which can have significant impacts on company operations and the customer experience.
Strategic Roadmaps
Have an expert in your corner during the process of defining strategy and making decisions on allocating resources to attain strategic goals.
Actionable Solutions
A knowledgeable consultant can help transform a current challenge into a specific goal by helping you identify built-in actions to meet it.
Confidential Advisory Services
- Fixed fee or time and materials advisory work
- Former utility professionals as consultants with customer and operations expertise
- Specialties in customer strategy development, research, and insights
- Average over 25 years of utility experience per consultant
- Flexible to needs of utility project
Success Story
Learn more by reading a success story from a member utility.
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
