Advisory Services

One-on-One Coaching and Leadership Development with Industry Experts

Topic-Specific Expertise

Consultants are available in many specific areas of utility industry expertise, including but not limited to: organizational structure, strategic roadmaps, initiative prioritization and execution, and actionable solutions. Get your questions answered to help put your mind at ease, knowing that you are making the best decisions moving forward.

Customer Service • Customer Research • Insights • Business Customer Strategy • Customer Experience • Journey Mapping • IT • Corporate Communications • Marketing • Digital Analysis • Distribution Operations • Leadership • Outage Communications • Strategic Partnerships • Storm Response • Vulnerable Customers • And More


Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work. We provide recommendations for actionable results and best practices to utility industry professionals looking to improve existing processes and get important projects over the finish line.


We understand what it means to be entrusted with private or restricted information, and all advising relationships are confidential.


Organizational Structure

Get professional assistance when optimizing organizational structure which can have significant impacts on company operations and the customer experience.


Strategic Roadmaps

Have an expert in your corner during the process of defining strategy and making decisions on allocating resources to attain strategic goals.


Actionable Solutions

A knowledgeable consultant can help transform a current challenge into a specific goal by helping you identify built-in actions to meet it.

Confidential Advisory Services

  • Fixed fee or time and materials advisory work
  • Former utility professionals as consultants with customer and operations expertise
  • Specialties in customer strategy development, research, and insights
  • Average over 25 years of utility experience per consultant
  • Flexible to needs of utility project

Success Story

Learn more by reading a success story from a member utility.

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services