Unrivaled Education & Opportunity

Chartwell’s webinars take a deep dive into key industry issues through best practice presentations and lively Q&A. Hear how other utilities are embracing innovative technology and implementing new programs to improve customer experience and increase operational efficiency.


  • What do I need to participate in the Webinar?

    You need a phone and a computer with Internet access.

  • When should I log on to the Webinar?

    Log on 15 minutes prior to the start time to resolve any technical issues that may arise.

  • What if I have a conflict and am unable to participate?

    You will receive the presentation and a recording of the webinar 48 hours after the presentation.

  • What if someone else is participating in my place?

    Contact us in advance of the Webinar with the new registrant’s information.

  • I missed the Webinar. Can I have a refund?

    Please contact us in advance if you are unable to participate. We will send you the recording 48 hours after the Webinar.

  • Why do I have to enter the Session # and Attendee ID?

    This allows Chartwell to know who is on the Webinar and identify persons who may have acquired the Webinar information and called in without registering. It also helps with facilitation during the Q & A portion, as it allows the moderator to see who is asking a question and call on that person by name.

  • Will I receive a copy of the presentations?

    You will receive the presentation and a recording of the webinar 48 hours after the presentation

  • How do I know if my company is a member?

    Click on “My Member Benefits” in the upper right-hand corner of your screen to view your organization’s current membership level and the included benefits

  • Contact

    Still have questions? Contact us at

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services