Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!


Create an account

PowerUp 2024

Registration is open for the 18th anniversary of PowerUp: Chartwell’s Outage Conference, the largest and most informative event of its kind in the industry.

Please join us June 3-5, 2024 in Orlando, Florida!

EMACS 2024

The 27th annual Chartwell’s EMACS: The Customer Experience Conference will be October 8-11, 2024 in San Antonio, Texas. Registration is now open!


Chartwell Members Benefit From


Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.


Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.


Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

Industry News

  • By admin
Understand How Consumer Demographics Can Impact EV Interest
As utilities help their customers navigate the transition to electric vehicles. it’s important to understand their preferences and concerns. Consumers’ interest in electric vehicles...
  • By admin
Hydro One Leaders: Cross-Departmental Collaboration is Key to Success for Outage Communications, Emergency Management and Reliability
 By Russ Henderson, Director of Research The expectations for utility companies are higher than ever. You have to deliver a high level of...
  • By admin
Chartwell Publishes Its 2024 Billing Options Benchmark Report
Chartwell’s 2024 Billing Options audit shows that budget billing is offered by nearly all utilities, while billing via mobile apps is also offered by...
  • By admin
Navigating Resilience in an Electrical Utility
Is your utility prepared for the worst? An effective resilience program must consider the challenges an organization faces well in advance of anticipated problems...

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services