Connecting the Utility Industry to Solutions
Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
Register today for EMACS 2022: Live in Orlando
We are pleased to share that registration is open for the 25th annual EMACS: The Customer Experience Conference. The conference will take place in Orlando, Florida, October 17-20, 2022. We can’t wait to connect with you in person!
PowerUp
PowerUp: Chartwell’s Outage Conference was held June 7-9, 2022 in Atlanta. It was Chartwell’s triumphant return to live events, and we look forward to seeing everyone again at next year’s conference! Stay tuned for announcements about PowerUp 2023.
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Events & Webinars
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Chartwell Member
– Director of Customer Care Operations
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Chartwell is excited to announce the winners of our 2022 Best Practices Awards in Outage Communications and Outage Restoration. Baltimore Gas and Electric (BGE)...
Chartwell Membership
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
