New Account Site Feedback
search

A Guide to Auto-Enrollment for Outage Notifications

View Resource

In recent years, utilities have weighed decisions around the auto-enrollment of customers to receive outage alerts. Issues impacting this decision range from systems integration and TCPA compliance to questions about strengthening customer communication and satisfaction. This report seeks to provide analysis of the issues alongside practical examples from utilities that have pursued auto-enrollment.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
auto-enrollment customer engagement customer experience outage communications outage notifications

You may also like

Webinar
Diverse Connections: Mastering Customer Engagement for Businesses, Vulnerable Customers and More

(Complimentary Webinar) Today, it is more important than ever to…
Case Study
Evergy Drives Spike in Self-Service Transactions Through IVA Enhancements

In 2023, Evergy began enabling customers to start service via…
Webinar
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review – July 2024

Please join us for Chartwell’s quarterly round-up of recently published…
Benchmarks, Report, Toolbox
Chartwell 2024 Outage Communications Survey Benchmarks

Chartwell’s 2024 Outage Communications Survey includes 44 complete responses from…