Charging Up Utilities CX with Knowledge-Backed GenAI
Date: Thursday, October 17th
Time: 2 - 3 PM ET
**As part of our Featured Partner Series, this webinar is complimentary.**
Consider these stunning stats:
- The utility sector has been ranked next to lastin Forrester’s CX Index for years
- Utility CX dropped 2 years in a row in J.D. Power’s CSAT survey
- 76% of consumers say utility contact center agents lack knowledge (Forrester)
Join our webinar to learn how Knowledge-backed GenAI can charge up utilities CX. Learn how a major utility improved search success for consumers and contact center agents by 6X and accelerated knowledge creation and curation by 5X, as well as lessons learned from early KM-backed GenAI deployments. Register now!
This Featured Partner Series webinar is presented by:
