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Revolutionizing Customer Experience through Outage Insights
This session will explore how innovative outage management solutions transform utility-customer interactions. Attendees will hear from leaders at CenterPoint Energy and DLC about utilities facing increasing customer expectations for transparency and timely information, and how leveraging advanced outage insights becomes critical. This session will cover key strategies for utilizing real-time data, predictive analytics, and user-friendly interfaces to improve communication during outages. Learn how these tools enhance customer satisfaction, reduce call center load, and foster trust through proactive engagement. By adopting these technologies, utilities can not only streamline operations but also elevate the overall customer experience in an increasingly digital and connected world, ultimately driving resiliency, regulatory satisfaction, and improved customer engagement.
Speakers:
Jennifer Neiswonger, Director, Customer Experience, Duquesne Light Company
Stephanie Howard, Director, Digital Transformation & Analytics, CenterPoint Energy
Jason Howard, CEO, DataCapable
Jason is an accomplished executive and technologist with extensive experience in digital transformation and business strategy. He excels in applying technological advancements to drive efficiency and competitiveness. His leadership spans various industries, where he has consistently delivered results through strategic and technical acumen. As CEO, Jason is committed to driving growth and innovation at DataCapable, guiding the company to new levels of success. Outside of work, Jason is passionate about continuous learning and exploring new technological trends.
Bill Potter, Executive Chairman, DataCapable
As Executive Chairman of DataCapable’s board of Directors, Bill brings a wealth of experience in transforming utility management. With decades of experience in leadership, SaaS, and the AI marketplace, Bill has been instrumental in driving DataCapable’s vision. Bill is also a growth strategist and M&A value creator, often sharing his insights as a speaker and podcaster. His leadership is marked by a commitment to excellence and a passion for empowering communities with innovative utility management solutions.
