Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Personalize Customer Engagement: Table Stakes for Resilient Operations
Join this panel discussion on customer communication framework and strategies designed to help you navigate the pressing challenges utilities face today. Hear from a community of industry-leading peers with both shared and unique needs who have successfully implemented modern engagement and communication strategies to create personalized, impactful interactions. Discover best practices that strengthen customer relationships, increase operational efficiency, and enhance resiliency in a rapidly evolving, customer-centric world.
Speakers:
Michael Williams, Principal Manager, CED Operations, Southern California Edison
Sandy Buzzard, Senior Product Manager, Duke Energy
Maulik Datanwala, CEO, Message Broadcast
Scott McClinktock, Chief Revenue Officer, Message Broadcast
Paul Watkins, Director, Production Management and Strategy, Message Broadcast
