New Account Site Feedback
search

ATCO Electric Revitalizes Customers’ Experience With an All-Encompassing Transformation

View Resource

As part of a five-year initiative, ATCO Electric is in the midst of a broad, sweeping, and robust Customer Experience Transformation project. Throughout the process, the utility is assessing, analyzing, and endeavoring to improve customer service engagement across every touchpoint in the organization. ATCO Electric is successfully harnessing a data-driven approach to glean key insights and understanding in order to holistically enrich its customers’ experience.

This project has been recognized with the first-ever Award for Customer Transformational Leadership as part of Chartwell's 2024 Best Practices Awards.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
Chartwell Best Practices Awards customer experience data analytics increased operational efficiency transformational leadership

You may also like

Case Study
Austin Energy Reaches a New Generation With EV Education

Getting the next generation involved is central to Austin Energy’s…
Webinar
Charging Up Utilities CX with Knowledge-Backed GenAI

(Complimentary Webinar) Join our webinar to learn how Knowledge-backed GenAI…
Case Study
Tracking Business Value Through Data Integration on Manitoba Hydro’s New Chatbot

Aligned with its strategic foundation of serving customers responsively, efficiently…
Case Study
Manitoba Hydro Improves Customer Credit Classification With Machine Learning

At Manitoba Hydro, classifying customer behavior is crucial to assessing…