AEP’s Storm Outage Prediction Model, 2021 Chartwell Award Winner

AEP’s Storm Outage Prediction Model, which won Chartwell’s 2021 Best Practices Silver Award in Outage Restoration, has resulted in a quicker, more efficient restoration process, including fewer customer satisfaction issues and lower cost for housing and care for mutual assistance personnel and contractors.

In this session, learn about the model’s development and its performance in recent storm events, as well as AEP’s plans for the future as the model improves with experience. 

Speaker: Stephen A. Patton, Customer Journey Lead, AEP