From Challenges to Solutions: Chartwell’s Networking Roundtables

Chartwell’s roundtables provide conference attendees a singular opportunity to join industry leaders and peers for a focused discussion of common challenges facing utilities. Pose your questions, share proven solutions, exchange business cards, and build your network during this fast-paced event. Table topics and moderators include:

 

• Identifying and Serving Vulnerable Customers

• The Fundamentals of Customer Self-Service

• Incident Response Strategy and Structure

• Attracting and Retaining Rockstar Employees

• Creating a Customer-Centric Culture

• Forging and Maintaining a World-Class VOC Program

• Addressing Trends and Customer Concerns Across Mobile Wallets, Text-to-Pay and Other Emerging Payment Channels

• New Product Development: Innovation without Risk

• Engaging Business Customers Through Proactive Outreach

• (Anti-)Social Media: Friend or Foe?

• Charging Ahead: Utility Strategies for an Exceptional EV Customer Experience

 

View All EMACS 2023 Agenda Highlights