‘Here to Help’: SRP Connects with Business Customers During COVID Crisis

‘Here to Help’: SRP Connects with Business Customers During COVID Crisis 

What utilities do during crises can help build trust and reinforce brand values. Salt River Project, a perennial leader in customer satisfaction, has engaged its business customers proactively during the pandemic in a variety of ways.

The utility will discuss account managers’ virtual outreach among other efforts, along with preparations for lifting the payment protection moratorium.  

Speaker: Jennie King, Director of Strategic Energy Management, Salt River Project  

Jennie King, Director of Strategic Energy Management for SRP, is responsible for the overall management of SRP’s commercial customer relationships. Jennie has been with SRP since 1987 and has deep and broad experience in the utility industry with emphasis in market research, data management, data analytics and research insights, marketing communications, customer service operations, customer journey mapping and business process re-engineering. Jennie holds a bachelor’s degree in Finance and a MBA/MIS degree. Jennie and her husband, John King, have 4 sons and one grandson.  

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