Current Surveys
Benchmark Your Performance and Improve
Ready to accelerate excellence? Your participation in Chartwell surveys offers many advantages:
Contribute to Progress
Your voice and insights help shape the future of the industry. The data collected through research surveys guides advancements in products, services, and overall industry practices.
Gain Valuable Knowledge
Accessing survey data often provides access to the latest industry trends and knowledge. You gain a deeper understanding of current issues and how they might be addressed.
Drive Innovation
Help shape the future of the industry. Insights from survey data can spark creative solutions and lead to the development of groundbreaking products and services.
Business Customer Care Survey
Topics include:
- Business customer segmentation
- Programs and services
- Communications
- Staffing
- And more!
Click the button below to contact us about taking this survey.
Customer Service Benchmark Survey
This survey covers:
- Metrics for contact centers and IVR
- CRM and CIS systems and support
- Contact center staffing
- And more!
Click the button below to contact us about taking this survey.
Billing Benchmark Survey
This survey covers:
- Metrics for eBill, mobile bill, and paper bill
- Billing exceptions and productivity metrics
- Bill alerts
- And more!
Click the button below to contact us about taking this survey.
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
