Utilities are responding to the COVID-19 pandemic dynamically: They have rapidly adapted existing structures and procedures designed for disasters like tornadoes or hurricanes to coordinate leaders and employees internally as well as to communicate with customers through a variety of channels. In this webinar, Chartwell and panelists from Con Edison, LG&E/KU and Xcel Energy will discuss how the industry is addressing some of the greatest challenges presented by COVID-19, including:

• Protecting employees while keeping the business running smoothly
• Keeping customers informed and safe in a rapidly changing situation
• Maintaining necessary field operations while keeping workers safe

Coronavirus: Conducting Crisis Communications While Keeping the Lights On

Utilities are responding to the COVID-19 pandemic dynamically: They have rapidly adapted existing structures and procedures designed for disasters like tornadoes or hurricanes to coordinate leaders and employees internally as well as to communicate with customers through a variety of channels. In this webinar, Chartwell and panelists from Con Edison, LG&E/KU and Xcel Energy will discuss how the industry is addressing some of the greatest challenges presented by COVID-19, including:

• Protecting employees while keeping the business running smoothly
• Keeping customers informed and safe in a rapidly changing situation
• Maintaining necessary field operations while keeping workers safe

Moderator: Scott Johnson, Vice President, Chartwell Inc.

Panelists: 

• Tim Melton, Manager of Customer Commitment, LG&E/KU
  
• Bob Heacox, Manager, Billing Products & Services, Xcel Energy
  
• Hollis Krieger, Customer Operations Department Manager, Con Edison