Connecting with Customers through Social Media During COVID-19

Date: May 27, 2020

Time: 2:00 PM ET

The global pandemic has forced utilities’ social media managers to adapt traditional crisis communication strategies to a complex, dynamic situation requiring rapid response and resourcefulness. Knowing your customers and meeting their needs are essential to long-term success. During this panel discussion, industry leaders will share their social media successes during COVID-19 as well as the challenges that lie ahead. Specific topics may include strategies, resources, messaging and sentiment analysis.


  • Scott Johnson, Vice President, Chartwell Inc.


  • Glen Brangers - Social Media Specialist, Georgia Power
  • Alex Schott - Director, Customer Communications, ONE Gas
  • Steve Waters - Digital Communications Supervisor, CenterPoint Energy

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.