DTE Energy Overhauls Internal Functions to Strengthen Outage Communication Accuracy

Following a series of unprecedented weather events in the summer of 2021, DTE Energy launched its Error Free Communication project. As a result of the project, DTE successfully completed system modernizations and process improvements, strengthened its customer-facing self-service channels, and improved its overall ability to communicate consistently and accurately when outages occur.


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DTE Energy etr accuracy outage communications Outage Solutions