Hydro One combines people, processes and tech to deliver restoration efficacy

In 2018, Hydro One launched a Storm Restoration Improvement Program to bolster its operations and service reliability. Program elements such as a storm damage prediction tool, accelerated damage assessment capabilities and restructured storm restoration organization/communication protocols enabled the utility to handle emergency outage events with better agility. The utility took home Chartwell’s 2020 Gold Best Practices Award in Outage Restoration for its efforts.

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