Hydro Ottawa and Manitoba Hydro Communicators Underscore The Value of Messaging

Manitoba Hydro and Hydro Ottawa communicators have worked for years to harness the power of converting crisis into opportunity. Communications directors Dan Seguin and Scott Powell have leveraged their experience to consistently and strategically fine-tune messaging, evaluate channel effectiveness, and foster relationships with customers – not only during times of significant outages, but also throughout the course of everyday operations. Building on decades of expertise, these two communicators shared their best practices for cultivating and broadcasting engaging and relevant content on Chartwell’s webinar titled Crisis or Opportunity? Lessons from a Life in Communications. Their findings are available to read here.


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Canadian utilities crisis communications customer communications customer experience Outage Communication
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