Making Life Easier in Uncertain Times: Personalized Payment Options and Customer Move Services

Making Life Easier in Uncertain Times

Utilities are rethinking and restructuring how they interact with their customers. Industry partners will discuss how new technologies can help meet and exceed increasing expectations.


Pre-pay programs, digital wallets, and AI chatbot technology were attracting consumers before COVID-19. The pandemic has accelerated interest in these and other contactless payment options that support virtual, at-home lifestyles. Learn how to prepare for the new payment norms. 

Speaker: Shaun Jackson – SVP Marketing, KUBRA 

Shaun oversees all marketing strategy and activities at KUBRA. In her role, she is responsible for leading high-impact marketing programs that enhance demand generation and increase awareness of KUBRA in the North American market. With more than 20 years of marketing experience, she helps to enable sales activities and drive corporate awareness with measurable marketing, branding, and communications initiatives. Shaun has honed her skills working in marketing positions in the technology, financial services, education and professional services sectors.  

Moving remains one of the most stressful events for utility customers but it is also an optimal time to engage them in helpful ways that create impactful relationships. Discover how to increase customer engagement and build your brand throughout the mover journey. 

Speaker: Matthew Neagle – Chief Operating Officer, Porch 

Matthew Neagleis Chief Operating Officer has been with Porch since the time the site launched and leads our go-to-market efforts to offer and deliver solutions for our partner companies, all of whom support homeowners through their journey. For these partners, his teams strive to help them improve their customer experience and to grow their business. Through these relationships, his teams allow Porch to get introduced to homeowners and renters, gain access unique data about the home, grow capacity to fulfill home services, and generate revenue to support the development of our business. 
Prior coming to Porch, Matthew worked at Amazon, leading the expansion of Kindle into stores in China, India, and Japan and at Google, leading the teams to help small businesses to acquire and retain customers online through Adwords. Matthew is a long-time leader, alumnus and supporter of AIESEC, the world’s largest student organization. He holds a BA, BSE, and MBA from the University of Michigan.