Keynote – What, Why and “Wow!” – Unleashing the Power of Behavioral Science to Provide Unforgettable Customer Experiences
In this keynote session, a renowned behavioral scientist will provide you with practical insights, captivating real-life stories, and actionable strategies to improve your organization’s customer-centric approach.
Keynote – Data-Driven Decision Making, Customer-Focused Policies, and Executive Buy-In: The Journey of Tucson Electric Power
Discover how Tucson Electric Power (TEP) navigates the dynamic energy landscape by leveraging data-driven decision making, prioritizing customer-centric initiatives, and improving outage communications.
From Feedback to Action: Creating a Comprehensive Strategy for Utilizing VoC Feedback to Enhance Customer Experience and Drive ROI
Join Southern California Edison's Customer Experience Insights and Strategy Team as they delve into creating a comprehensive VoC strategy for data-driven decision-making and improving customer experience.
From Sci-Fi to Reality: How Utilities are Capitalizing on the AI & BI Revolution
This discussion with KUBRA focuses on the latest transformative event that is currently happening: the “democratization” of Artificial Intelligence, Business Intelligence, Machine Learning, and Deep Learning.