PSEG Long Island’s Automated Collections Emails Collect Millions in Arrears
Date: Wednesday, April 5th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
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Tasked with achieving aggressive financial metrics by the end of 2022 in the wake of COVID-19 arrears, PSEG Long Island’s collections team identified key manual processes that they wanted to automate in order to drive efficiency and reallocate resources. Attend this webinar to learn how the team built and implemented a collections email bot that has driven $78.1 million in payments, sending more than 800,000 emails across 10 collection campaigns while freeing representatives to assist with other collection tasks.
Moderator:
- Pat Ricks, Senior Advisor, Chartwell, Inc.
- Mike A. Sedlak, Sr. Customer Operations Supervisor, PSEG Long Island
