AutoETR: A Better Outage Experience for All
Date: Wednesday, August 30th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
___________________________________________________________________________________
Consumers Energy’s cross-functional team, including Customer Experience and Technology, Operations Performance, and IT, made strides to improve customer experience during a power outage. The result of this collaborative effort was the creation of AutoETR. This machine-learning model automatically predicts, enters, and updates the Estimated Time of Restoration (ETR) for each power outage as soon as it happens. Join Consumers Energy as they discuss how the implementation of AutoETR helped improve the customers’ outage experience, increased ETR quality, and eliminated waste in restoration processes.
