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Current Surveys

Billing Benchmark Survey

This survey covers a variety of topics, including billing programs, paperless adoption, management software, vendors and new emerging technologies. If you are interested in completing this survey, please contact Anna Miller.

Anna Miller
Research Analyst

Payment Benchmark Survey

This survey includes questions on payment methods and channels, vendors, payment arrangements, prepay and emerging technologies. If you are interested in completing this survey, please contact Anna Miller.

Anna Miller
Research Analyst

Outage Communications Benchmark Survey

This survey includes questions on strategy and tactics for blue sky and storm communications, both established and emerging channels, auto-enrollment for push alerts, planned outages, estimated times of restoration (ETRs) and much more. If you are interested in completing this survey, please contact Anna Miller.

Anna Miller
Research Analyst

Outage Restoration Benchmark Survey

This survey includes questions on Outage Management Systems (OMS), ADMS & DMS, the integration of those systems with other systems such as AMI & CIS, technologies being used by field crews, and field crew training technologies and protocols. If you are interested in completing this survey, please contact Anna Miller.

Anna Miller
Research Analyst

Thanks for your interest!

TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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