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SMUD’s Insight Communities Create Opportunities for Customer Feedback

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SMUD leverages two online insight communities to develop a deeper understanding of customers’ attitudes and needs, deliver high-quality insights, and influence decision making for marketing campaigns, programs, and services. Residential customers can join SMUD Plugged In, while commercial customers can offer input via SMUD Power Voice.

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business customer care customer engagement customer experience Customer Insights SMUD Power Voice

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