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Building in Resiliency and Redundancy with Your Customer Contact Systems

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critical infrastructure customer communications customer service channels cyber security message broadcast system disruptions

Moderator & Speakers

Russ Henderson
Director of Research, Chartwell, Inc.
Tammy Feegel
Lead Analyst – Application Development Customer Care, Avangrid
Owen O’Neill
Sr. Business Systems Analyst, Avangrid
Paulette “PJ” Gibson
IT Operations Excellence Lead - Billing, Eversource
Zach Trublood
Director of Utility Framework Services, Singular Security
Jason James
Compliance Officer, Link Mobility
Paul Watkins
CX Strategist, Message Broadcast by LINK Mobility

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