SCE Uses Customer Feedback to Implement Changes and Engender Trust

View Resource

In light of constant and rapid change across the utility industry, Southern California Edison (SCE) realized that it needed to put more effort into making improvements based on information obtained from its customers. The company saw the collection of this information as an opportunity to respond to perceived needs and increase customer satisfaction, and opted to find avenues to expand the collection of customer feedback.

Their efforts earned them Silver recognition in Chartwell’s 2023 Best Practices Awards.

CONTINUE READING

To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Chartwell's Best Practice Awards community feedback customer experience customer satisfaction Silver Customer Service

Recent Blog Posts

Join a Membership

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

SCE Uses Customer Feedback to Implement Changes and Engender Trust

You may also like

Beyond the Bill – Redesigning FortisBC’s Customer Billing Experience

Consumer Trends 2023: Outage Communication and Resilience Are Key to Customer Perceptions

Alabama Power Data Mines to Gauge Operational Performance, Customer Satisfaction

Time-of-Use Ushers in New Era of Customer Relations

ABOUT CHARTWELL

LEADERSHIP COUNCILS

Events

MEMBERSHIP OPTIONS