SRP Best Prepay Practices Lead to High CSAT
Date: Wednesday, May 25th
Time: 2 – 3 PM ET
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At more than 25 years old, Salt River Project’s M-Power program is one of the oldest and largest prepay programs in the U.S. with more than 150,000 active participants. M-Power continues to be one of SRP’s highest CSAT rated programs and remains a key component of energy savings for customers and SRP. SRP will share why prepay is a successful option for utilities and customers as well as address concerns about the perceived negative impacts to some customer groups. Attend this webinar to learn the practices SRP utilizes to keep customers satisfied, informed and engaged while on a prepaid program.
- Jennie King, Principal Consultant, Chartwell, Inc.
- Brad Umbrianna, Supervisor Customer Billing, M-Power Operations, SRP
Moderators & Speakers
Jennie KingPrincipal Consultant, Chartwell Inc.
Brad UmbriannaSupervisor Customer Billing, M-Power Operations, Salt River Project
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