New Account Site Feedback
search

Outage Maps Increase Customer Engagement

View Resource

Outage maps are among the five most commonly used channels for outage information. This infographic, which includes data from Chartwell’s 2022 Residential Consumer Survey as well as an industry audit, shows how both awareness and use of these maps increases customer engagement and satisfaction.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
customer experience customer loyalty Outage Communication outage maps

You may also like

Report
Consumer Trends 2023: Outage Communication and Resilience Are Key to Customer Perceptions

Customer satisfaction (CSAT) is currently flat or in jeopardy for…
Case Study
Internal Communication Portal Builds Outage Continuity at Avista

To improve the flow of information during unplanned outage events,…
Report
Time-of-Use Ushers in New Era of Customer Relations

As advanced metering infrastructures (AMI) have become increasingly mainstream, the…
Case Study
Tacoma Public Utilities Modernizes the Utility Experience

Tacoma Public Utilities (TPU) recognized the need for transformation when…
token_url = https://login.salesforce.com/services/oauth2/token params = grant_type=password&client_id=3MVG9VmVOCGHKYBSENHt1qRLCldd2aCVnFpdrwWyizj5WphSmKKdWrNX6k0S3yzCWeSOQ0wB3rU8RZNvvSNUo&client_secret=D41A9C0A0C6E8594C7050D55B56156A19C6480E01A485B3980775A98F4B98E04&username=accountingdept%40chartwellinc.com&password=2023SalesWell response = {"error":"invalid_grant","error_description":"authentication failure"} Error: call to URL https://login.salesforce.com/services/oauth2/token failed with status 400